The European Union aims at becoming a strategic leader in the use of Artificial Intelligence (AI) for the public sector. This intention is clearly stated in the 2021 Review of the Coordinated Plan on Artificial Intelligence, where the European Commission specifically propose to ‘make the public sector a trailblazer for using AI’.
AI has the potential to be an extremely useful - or even disruptive - technology for the modernisation of the public sector itself. In fact, AI might become a strong enabler for seeking efficiency and effectiveness in the management and delivery of public services.
For example, it has the potential to:
- automate simple and repetitive cognitive activities freeing-up labour time for more high-value activities or
- augment the predictive capabilities, enhancing data-driven decision-making or finally
- support user-centric service personalisation, increasing the effectiveness of public service delivery.
The AI Watch project carried out research to gather the evidence of the potential of AI for the public sector in different areas such as monitoring and control, resource planning, data validation, document digitalisation, law enforcement and service provision and delivery. We also studied the challenges of the AI adoption, being them organisational, technical, financial, or cultural.
Our research was carried out through desk research, surveys, interviews and use case analysis and it was enriched and validated thanks to a series of peer-learning workshops with public servants and other relevant stakeholders.
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Emilia Gómez, Lead Scientist at HUMAINT, participated in the conference "Judicial Training: The Right Skills to Embrace the Digitalisation of Justice" within a workshop around the use of AI in prisons and probation contexts.
This report provides the result of a research study conducted within the context of the Public Sector Tech Watch, an observatory developed by DG DIGIT, with the support of the Joint Research Centre (JRC).
Second landscaping study presenting the results of the mapping of the use of AI in public services in Europe
An in-depth comparative analysis of the AI national strategies, structured along the categories and priorities agreed between EC and Member States in the 2021 review of the Coordinated Plan on AI.
A handbook for policymakers, public administrations and relevant stakeholders
This report presents a summary of the proceedings of the workshop of the 4th AI Watch Peer Learning Workshop on AI use & impact in public services.
On 8 November, experts from academia, industry and EU institutions joined this virtual event organised by JRC’s Digital Economy Unit.
The JRC presented its latest developments during the session “Trustworthy AI for Interoperability in the Public Sector”
The report "Beyond pilots: Sustainable implementation of AI in public services" is part of AI Watch activities towards the investigation of the effective AI uptake in the public sector.
This survey on the use of AI in the public sector is part of this larger initiative and the information gathered it will help us prepare a roadmap in support of the use of Artificial Intelligence by Public Administrations in Europe.